Job Details

Bodyshop Customer Service Advisor / Bodyshop Advisor / Customer Service Advisor
Location: Cheltenham
Salary: £30,000 - £33,000 DOE
Job Type: Full-Time, Permanent

Bodyshop Customer Service Advisor - £30,000-£33,000 DOE

Looking for a role where your customer service skills and automotive knowledge can really make a difference?

An exciting opportunity is available for an experienced Bodyshop Customer Service Advisor / Bodyshop Advisor to join a busy and professional accident repair environment. This role would suit someone who enjoys working with customers, coordinating repairs and being the key link between the customer, technicians and the wider bodyshop team.

Previous bodyshop or accident repair experience would be a major advantage, although strong customer service experience within the automotive industry will also be considered. Experience using Autoflow or similar bodyshop management systems would be an added bonus.

What's in it for You?
andmiddot;£30,000 - £33,000 salary DOE
andmiddot;Full-time, permanent position
andmiddot;Professional and supportive working environment
andmiddot;Opportunity to develop your automotive knowledge
andmiddot;Work within an experienced bodyshop team
andmiddot;Customer-facing role with plenty of variety
andmiddot;Long-term career development opportunities

The Role
As a Bodyshop Customer Service Advisor, you'll be responsible for providing an excellent customer experience throughout the vehicle repair process.
Your responsibilities will include:
andmiddot;Welcoming customers and handling repair enquiries
andmiddot;Booking vehicles into the bodyshop
andmiddot;Keeping customers updated throughout the repair process
andmiddot;Liaising with Bodyshop Technicians, Estimators and management
andmiddot;Providing accurate repair updates and expected completion times
andmiddot;Managing customer expectations regarding repair progress
andmiddot;Answering telephone and email enquiries
andmiddot;Preparing and maintaining accurate job documentation
andmiddot;Updating customer and vehicle information on internal systems
andmiddot;Using Autoflow or similar bodyshop management software
andmiddot;Assisting with estimates, repair authorisations and invoicing where required
andmiddot;Ensuring vehicles are ready for customer collection
andmiddot;Delivering a professional customer experience from initial booking through to completion

About You
We're looking for a confident and organised Customer Service Advisor / Bodyshop Advisor who enjoys working in a fast-paced automotive environment.
You'll ideally have:
andmiddot;Previous bodyshop, accident repair or automotive experience
andmiddot;Strong customer service and communication skills
andmiddot;Excellent organisation and attention to detail
andmiddot;Ability to manage multiple customer enquiries and repair jobs
andmiddot;Good computer and administration skills
andmiddot;Autoflow experience - desirable but not essential
andmiddot;Experience with other bodyshop management systems is advantageous
andmiddot;Professional, friendly and approachable manner
andmiddot;Ability to work effectively as part of a busy team

Apply Today

If you're an experienced Bodyshop Customer Service Advisor / Automotive Customer Service Advisor looking for a £30,000-£33,000 salary and your next opportunity within the accident repair sector, we'd love to hear from you.

Don't worry if your CV isn't up to date - get in touch and we can work that out later.